Corrections Policy
Correction, clarification, update, expiry
A publication that covers fares and entry rules gets things wrong in two distinct ways, and this policy treats them differently. The first is our error: a number mistyped, a rule misread, a source misunderstood. That gets a correction, clearly labelled, saying what was wrong and what is right. The second is the world moving: a fare that died, a rule that changed after we published, an advisory that was lifted. That gets an update or, for deals, an expired mark, because the story was true when written and honesty requires saying when it stopped. A clarification sits between them, for wording that was technically accurate but readable in a wrong way. We label which one you are looking at, because the difference between our mistake and a changed world is exactly what a reader needs to judge how much to trust us.
The note goes on the story, and the story stays put
Corrections are made on the article itself, where the error lived, not on a page nobody visits. The corrected text is fixed in place, and a dated note at the top or bottom of the story says what changed and when. Expired deals keep their headline but gain an unmissable expired notice at the top, because a dead deal page that still looks alive is how readers waste an evening. We do not silently rewrite stories: any change that alters the meaning of what was published gets a visible note. Typo fixes and formatting repairs that change no meaning are the only edits made without one.
What jumps the queue
Not all errors are equal, and our triage reflects what an error costs a traveller:
- Safety and entry information comes first, always. A wrong visa requirement, a misstated passport validity rule, or a stale safety advisory can strand someone at a border. These are checked and fixed the moment we see the report, at any hour we are awake.
- Live deals come second. A dead fare still marked live is retested and flagged the same day.
- Prices, dates and numbers in guides follow, then names and titles, then everything else.
Telling us we got it wrong
Write to support@travelhifi.com with CORRECTION as the first word of the subject. Include the link to the article, the sentence you are disputing, and, if you have it, the source that says otherwise: the airline page, the embassy notice, the advisory text. A screenshot of a fare no longer pricing out is genuinely helpful. Reports with sources get resolved fastest, but a bare report is still welcome; verifying is our job, not yours.
You will hear back. If you were right, the reply says what we changed and links the corrected story. If we believe the story was right, the reply explains why, with the source we relied on, and you are welcome to argue back with better evidence. If the question is genuinely unsettled, the story says so, because pretending certainty is its own kind of error.
Chasing the error past our own page
An error we published may have travelled: into search results, social posts, or another site that picked up our reporting. When a correction is significant, we do what we can to chase it: updating our own social posts, and correcting the record with anyone we know republished us. We cannot recall the internet, but we can refuse to be casual about what we sent into it.
We do not delete stories
Corrected stories stay up, with their correction notes, and expired deals stay up with their expiry marks. Deleting them would falsify the record of what we published, and the record is the point: a reader deciding whether to trust our next visa story is entitled to see how we handled the last one we got wrong. The rare exceptions are legal requirements and serious harm to individuals, and if a story is ever removed on those grounds, a note stands in its place saying so.
Who signs off
Every correction is reviewed by an editor other than the one who made the error, wherever the size of the desk allows it. We keep an internal log of corrections: what was wrong, how it got past us, and what changed in our process because of it. Patterns in that log have changed our rules before, and the whole apparatus exists so they keep doing so. The rules the corrections feed into are on the editorial standards and fact-checking pages.
